Once your order is placed, please allow 1–2 business days (Monday to Friday) for processing. After that, shipping typically takes 3–10 working days (Monday to Friday) depending on your location. You'll receive a tracking number by email as soon as your order ships so you can follow it every step of the way.

We offer a 30-day money back guarantee. If you're not completely happy with your purchase, you can return it within 30 days of delivery for a full refund. Items must be unworn, unwashed, and in their original condition. To start a return, simply email us at support@genostyle.com.

We're so sorry to hear that! Whether your item arrived damaged, you received the wrong product, or something's missing from your order, we'll make it right. Just reach out to support@genostyle.com with your order number and a photo of the issue, and our team will get back to you as quickly as possible.

We process orders quickly, but if you contact us within 12 hours of placing your order, we'll do our best to make changes or cancel it before it ships. Email support@genostyle.com with your order number and let us know what you'd like to change.

Yes! We offer free standard shipping on all orders — no minimum required, within Australia. That's right, the price you see is the price you pay. Your order will be processed within 1–2 business days and delivered within 3–10 working days (Monday to Friday).

We're always happy to help! You can reach our support team anytime at support@genostyle.com or through the Contact Us page on our website. We aim to respond to all messages within 24 hours on business days.